Terms of service
💜 TERMS OF SERVICE — ZENIN
Last updated: 31/05/2026
Effective date: 1/06/2026
Welcome to ZENIN. These Terms of Service govern access to and use of our website, products and services.
By using our website, making a purchase or using our services, you accept these Terms of Service. If you do not agree with them, we recommend that you do not use our services or make purchases in our store.
Nothing in these Terms is intended to limit mandatory rights that may apply to you under applicable law.
🛍️ 1. USE OF OUR WEBSITE
The user agrees to use the ZENIN website and services only for lawful purposes and in accordance with these Terms of Service.
It is prohibited to use our website or services to:
- Carry out fraudulent activities.
- Attempt to gain unauthorised access to our systems.
- Deliberately provide false information during a purchase.
- Attempt to interfere with the operation of the website.
- Use our products or services for illegal activities.
- Impersonate another person.
- Carry out scams or fraudulent claims.
- Manipulate evidence or information in order to improperly obtain products, services or refunds.
ZENIN may take reasonable measures where there are indications of fraudulent, abusive or illegal activity, including investigating orders, cancelling transactions where appropriate or restricting certain uses of our services, always in accordance with applicable law.
📦 2. ORDERS AND AVAILABILITY
All orders placed through ZENIN are subject to availability and acceptance.
ZENIN may:
- Refuse or cancel orders where reasonably necessary.
- Limit the quantity of products available for purchase where there is a real limitation of inventory or production.
- Correct errors relating to prices, descriptions or availability.
- Cancel orders where there are reasonable indications of fraud or suspicious activity.
If an order is cancelled after payment has been made, ZENIN will notify the customer and process the corresponding refund where applicable.
🔥 Availability and limited editions
Where a product is advertised as a limited edition, limited quantity or through any other statement of restricted availability, that statement must be based on a real limitation of inventory, production, promotion or availability applicable to the product concerned.
The availability shown in our store may change because of sales, restocking, production or other operational factors.
💳 3. PRICES AND PAYMENTS
The prices shown on ZENIN may change before the customer completes a purchase.
The price applicable to an order is the one shown during checkout at the moment the customer completes their order, except for obvious pricing errors that must be corrected under applicable law.
Reference prices, former prices, discounts or price comparisons shown by ZENIN must represent legitimate commercial references and must not be used in a misleading way.
Payments may be processed through specialised external providers, including PayPal or other payment methods available during checkout.
🔒 ZENIN will never request by email, direct message or customer support:
- Full credit or debit card details.
- CVV codes.
- Banking passwords.
- Bank security or verification codes.
Financial information is processed by the relevant payment providers under their own systems and conditions.
🌍 4. INTERNATIONAL SHIPPING
ZENIN may offer shipping to different countries and regions.
Processing and delivery times may vary depending on factors such as:
- Destination country.
- Order processing.
- Carrier.
- Customs.
- Weather conditions.
- Air or sea transport.
- High demand seasons.
- Logistical disruptions.
- Circumstances outside ZENIN's reasonable control.
The delivery dates and times provided are estimates, unless expressly stated otherwise.
The customer is responsible for providing a correct and complete address and valid contact details to facilitate delivery.
The specific conditions relating to shipping, delays and certain logistical incidents are set out in our Shipping Policy and, where applicable, in our Returns and Refunds Policy.
🛃 5. CUSTOMS, TAXES AND INTERNATIONAL CHARGES
International orders may be subject to taxes, tariffs, import charges or other requirements set by the authorities of the destination country.
Unless expressly stated otherwise during checkout, those charges are the customer's responsibility.
ZENIN does not control the decisions made by customs authorities and cannot guarantee the duration of import processes.
Delays caused by customs procedures will be handled under the applicable policies and the specific circumstances of the order.
📬 6. CUSTOMER RESPONSIBILITY DURING DELIVERY
The customer is responsible for reasonably following their order and remaining available for the communications needed for delivery.
This may include:
- Checking tracking updates.
- Responding to communications that are reasonably necessary.
- Providing information requested to complete delivery.
- Collecting the parcel when it is sent to a pickup point, post office or distribution centre.
Orders returned, abandoned or affected because of incorrect information provided by the customer, lack of necessary communication or failure to collect within the set period will be subject to the conditions of our Returns and Refunds Policy.
🔄 7. RETURNS AND REFUNDS
Requests relating to:
- Returns.
- Refunds.
- Damaged or incorrect products.
- Delayed orders.
- Undelivered orders.
are governed by our Returns and Refunds Policy, in addition to any mandatory rights that apply under applicable law.
By making a purchase, the customer acknowledges that this policy forms part of the conditions applicable to their order.
🛡️ 8. SHIPPING PROTECTION
ZENIN may offer an optional Shipping Protection during checkout.
Shipping Protection may provide additional cover for certain incidents occurring during the logistics process, in accordance with the specific conditions applicable to the protection purchased.
The scope of cover, the claim requirements and the excluded situations are those set out in the conditions applicable to Shipping Protection and in the Returns and Refunds Policy, where applicable.
In the event of an incident, ZENIN may require reasonable information in order to investigate and verify the claim.
⚔️ 9. PRODUCTS AND VISUAL REPRESENTATION
ZENIN makes reasonable efforts to show and describe its products as accurately as possible.
However, small variations may exist in relation to:
- Shades or colours because of different screens and devices.
- Manufacturing processes.
- Materials.
- Dimensions.
- Visual details.
Promotional images are intended to represent the products reasonably accurately, although small differences between the images and the physical product may exist.
🧒 10. RESPONSIBLE USE OF THE PRODUCTS
Some products sold by ZENIN may contain decorative elements, accessories or components that require responsible use.
Products must be used only for the purposes for which they were designed.
The customer is responsible for using the products properly and for keeping them out of the reach of minors where appropriate.
To the extent permitted by applicable law, ZENIN will not be liable for damage or injury caused directly by improper or negligent use or by use contrary to the instructions or the reasonably intended purpose of the product.
Nothing in this provision limits liabilities that cannot be excluded under applicable law.
🚫 11. FRAUD AND ABUSIVE CLAIMS
ZENIN maintains reasonable measures intended to prevent:
- Payment fraud.
- False claims.
- Attempts to improperly obtain products or refunds.
- Manipulation of evidence.
- Abuse of return policies.
- Suspicious activity relating to orders.
Where there are reasonable indications of fraud or abusive activity, ZENIN may investigate the case and take reasonable measures in accordance with applicable law.
This may include suspending or cancelling orders where appropriate and cooperating with payment providers or competent authorities where there is a legal basis to do so.
📧 12. COMMUNICATIONS
ZENIN may send necessary communications relating to:
- Order confirmation.
- Processing.
- Shipping.
- Tracking.
- Delivery.
- Payments.
- Customer support.
- Necessary information relating to the purchase.
Promotional or marketing communications are subject to the user's preferences and to applicable law.
Users may unsubscribe from promotional communications through the mechanisms available in those communications.
Unsubscribing from marketing will not prevent ZENIN from sending necessary communications relating to orders, payments, deliveries, security or customer support.
©️ 13. INTELLECTUAL PROPERTY
All content available on ZENIN, including but not limited to:
- Logos.
- Original designs.
- Photographs.
- Videos.
- Texts.
- Graphics.
- Promotional material.
- Visual brand elements.
is the property of ZENIN or of its licensors, or is used with the appropriate authorisation.
The reproduction, distribution, modification or commercial use of protected content without the appropriate authorisation is prohibited.
⚠️ 14. LIMITATION OF LIABILITY
To the extent permitted by applicable law, ZENIN will not be liable for delays or failures caused directly by circumstances outside our reasonable control, including:
- Customs delays.
- Logistical disruptions.
- Extreme weather conditions.
- Labour disputes.
- Force majeure.
- Decisions of government authorities.
- Significant disruptions to transport services.
This provision does not remove liabilities or rights that cannot be excluded or limited under applicable law.
Liabilities relating to defective products, returns, warranties or shipping incidents are also subject to the specific applicable policies.
📝 15. CHANGES TO THE TERMS OF SERVICE
ZENIN may update these Terms of Service from time to time to reflect changes in our services, processes or legal requirements.
Changes will be published on this page together with an updated “Last updated” date.
Where required by applicable law, we may provide additional notice of material changes.
Continued use of our services after the updated terms take effect may constitute acceptance of those terms, to the extent permitted by applicable law.
⚖️ 16. GOVERNING LAW AND JURISDICTION
ZENIN operates as an online store with international reach. These Terms of Service will be interpreted in good faith and in accordance with the law applicable in each case.
Where the law of the customer's country of residence grants mandatory consumer protection rights, those rights will prevail over any provision of these Terms, and the customer may exercise them before the competent authorities or courts of their place of residence.
Before starting any formal claim, we invite the customer to contact our customer support team so we can try to resolve the situation directly and quickly.
Nothing in this section is intended to remove or limit mandatory rights granted to consumers under applicable law.
📩 17. CONTACT
If you have questions about these Terms of Service, our products or our services, you can contact ZENIN through our official customer support channels:
📧 Email: Zenin@veliira.com
You can also read our Contact Policy for additional information.
💜 ZENIN — Thank you for being part of our Clan.
