Shipping policy

💜 SHIPPING POLICY — ZENIN

Last updated: 31/05/2026
Effective date: 1/06/2026

At ZENIN, we work to ship our products to customers in different parts of the world. Because of the nature of international shipping, processing and delivery times may vary depending on the destination country, the carrier and other logistical factors.

By placing an order with ZENIN, the customer acknowledges having read and accepted the conditions that apply to the processing, shipping and delivery of their order.

Nothing in this policy is intended to limit any mandatory rights the customer may have under applicable law.

📦 1. ORDER PROCESSING

Once an order is placed, it must go through confirmation, preparation and processing before it is shipped.

📦 Estimated processing time:

1–4 business days

This period covers only the processing and preparation of the order and does not include transit or delivery time.

Processing times may vary depending on factors such as:

  • Product availability.
  • Order volume.
  • Preparation and packaging.
  • High demand seasons.
  • Operational or logistical circumstances.

ZENIN will make reasonable efforts to process orders within the estimated period communicated to the customer. However, this period may vary because of operational circumstances, product availability or logistical situations reasonably outside our control.

Once the order has been processed and shipped, the estimated transit time for the customer's destination begins to apply.

🌍 2. ESTIMATED DELIVERY TIMES

The following periods are estimates and begin to count once the order has been shipped.

🇺🇸 United States

5–10 business days

During exceptional periods of high demand, logistical congestion or other circumstances affecting transport networks, delivery may take longer.

🌎 International shipping

7–15 business days

These times may vary depending on the destination country, customs processes and the carrier responsible for delivery.

🇦🇷🇧🇷🇨🇱🇨🇴🇵🇪🇺🇾 South America

15–30 business days

Delivery may require additional time because of distances, customs processes and international logistics operations.

⚠️ IMPORTANT NOTE ON DELIVERY TIMES

The times provided by ZENIN are estimates only and do not constitute a guarantee of delivery on a specific date, unless expressly stated otherwise.

Actual times may vary because of circumstances involving carriers, customs and other logistical factors.

If you need a product by a specific date, we recommend ordering well in advance.

🚧 3. POSSIBLE DELAYS

Although we make reasonable efforts to meet the estimated times, delays may occur because of factors such as:

  • High demand.
  • Holiday seasons.
  • Customs processes and inspections.
  • Courier delays.
  • Weather conditions.
  • Logistical incidents.
  • Delays in flights or international transport.
  • Disruptions in distribution networks.
  • Force majeure events.
  • Other factors outside ZENIN's reasonable control.

Delays caused by these circumstances do not automatically mean that an order is lost or that ZENIN has failed to meet its obligations.

Orders with prolonged delays may be assessed under the conditions set out in our Returns and Refunds Policy.

🌍 4. INTERNATIONAL SHIPPING

ZENIN may ship to different countries and regions.

Delivery times and conditions may vary significantly depending on:

  • 📍 Destination country and region.
  • ✈️ Availability of flights and international transport.
  • 🛃 Customs processes.
  • 📦 Assigned carrier.
  • 🚚 Local distribution capacity.
  • 🌦️ Weather conditions.
  • 🎄 Holiday seasons and periods of high demand.

The dates and times communicated are estimates and do not represent a guaranteed delivery date, unless expressly stated otherwise.

🛃 5. CUSTOMS, TAXES AND IMPORT CHARGES

International orders may be subject to:

  • Taxes.
  • Tariffs.
  • Import duties.
  • Customs fees.
  • Other charges set by the authorities of the destination country.

Unless expressly stated otherwise during checkout, these charges are the customer's responsibility.

ZENIN does not control the decisions, inspections or processing times of customs authorities.

Delays arising from customs procedures do not automatically constitute a lost order.

📍 6. CUSTOMER RESPONSIBILITY

The customer is responsible for providing correct and complete information when placing an order.

Where applicable, this includes:

  • Full name.
  • Correct and complete address.
  • Correct postal code.
  • Valid phone number.
  • Valid email address.

The customer is also responsible for staying reasonably attentive to delivery updates.

If a carrier requires additional information, contact with the recipient or instructions needed to complete delivery, it is the customer's responsibility to provide that information within a reasonable time.

ZENIN will not be responsible for delivery problems caused directly by incorrect information provided by the customer or by the absence of the cooperation reasonably needed to complete delivery.

🏤 7. PARCELS AT PICKUP POINTS

In certain situations, a carrier may leave a parcel at:

  • A post office.
  • A pickup point.
  • A distribution centre.
  • Another location authorised by the carrier.

When this happens, it is the customer's responsibility to collect the parcel within the period set by the carrier.

If the order is returned, abandoned or cannot be delivered because the customer did not collect the parcel within the set period, the case will be subject to our Returns and Refunds Policy.

📲 8. ORDER TRACKING

Where available, ZENIN will provide tracking information so the customer can monitor the status of their order.

We recommend that customers check shipping updates periodically and stay attentive to any communications about delivery.

Tracking information may take some time to update after:

  • The order has been processed.
  • The parcel has been handed to the logistics operator.
  • The shipment is in transit between different operators or countries.

A temporary absence of updates does not necessarily mean that an order is lost.

✈️ 9. DELAYED ORDERS, ORDERS IN TRANSIT OR WITHOUT UPDATES

International shipments may go through long periods without updates because of:

  • Customs processes.
  • Consolidation or transfer of freight.
  • Waiting for flights.
  • Transport between countries.
  • Processing at logistics centres.
  • Transfers between carriers.

These situations do not necessarily mean that an order is lost.

When an order is significantly delayed or remains without relevant updates, ZENIN may help investigate the situation.

The conditions that apply to delayed, undelivered or lost orders are governed by our Returns and Refunds Policy and by our 90 Day Warranty, where applicable.

🛡️ 10. SHIPPING PROTECTION

ZENIN may offer an optional Shipping Protection during checkout.

This protection is designed to provide additional cover against certain incidents that may occur during the logistics process.

Depending on the verified circumstances and the applicable conditions, Shipping Protection may cover situations such as:

  • 📦 Confirmed loss or misplacement during transport.
  • 🚢 Incidents occurring during certain stages of logistical transfer.
  • ✈️ Incidents related to international transport.
  • 🔒 Certain cases of theft or loss during covered stages of the shipping process.

When a covered incident is confirmed, ZENIN may offer a solution under the applicable conditions, including a replacement of the item or a refund of the affected items, depending on the circumstances of the case.

Shipping Protection does not automatically cover situations caused by:

  • An incorrect address provided by the customer.
  • Incorrect contact information.
  • Lack of the cooperation needed to complete delivery.
  • Orders not collected within the set period.
  • Unjustified refusal of delivery.

The specific conditions that apply to Shipping Protection must be consistent with the information presented to the customer when that protection was purchased.

❌ 11. DELIVERY PROBLEMS CAUSED BY THE CUSTOMER

ZENIN will not be responsible for delivery problems caused directly by:

  • Incorrect information provided by the customer.
  • An incomplete or incorrect address.
  • Failure to respond to communications reasonably needed to complete delivery.
  • Failure to cooperate with necessary carrier requirements.
  • Failure to collect a parcel within the set period.
  • Unjustified refusal of delivery.

In these cases, return or refund requests will be subject to the conditions set out in our Returns and Refunds Policy and to any mandatory rights that may apply under applicable law.

📝 12. CHANGES TO THIS POLICY

ZENIN may update this Shipping Policy from time to time to reflect changes in our processes, services or legal requirements.

Changes will be published on this page and the “Last updated” date will be amended where applicable.

Where applicable law requires it, we may provide additional notice of material changes.

📩 13. CONTACT

If you have questions about the processing, shipping, tracking or delivery of your order, you can contact ZENIN through our official customer support channels:

📧 Email: Zenin@veliira.com

💜 ZENIN — Thank you for being part of our Clan.