Shipping policy

💜 SHIPPING POLICY — ZENIN

Last updated: 09/10/2026
Effective date: 09/11/2026

At ZENIN, we work to ship our products to customers in different parts of the world. Due to the nature of international shipping, processing and delivery times may vary depending on the destination country, the carrier and other logistics factors.

By making a purchase at ZENIN, the customer acknowledges having read and accepted the conditions applicable to the processing, shipping and delivery of their order.

Nothing in this policy is intended to limit mandatory rights that may be available to the customer under applicable law.

📦 1. ORDER PROCESSING

Once an order has been placed, it must go through a confirmation, preparation and processing procedure before being shipped.

📦 Estimated processing time:

1–4 business days

This period corresponds only to processing and preparing the order and does not include transport or delivery time.

Processing times may vary depending on factors such as:

  • Product availability.
  • Order volume.
  • Preparation and packaging.
  • High-demand seasons.
  • Operational or logistics circumstances.

ZENIN will make reasonable efforts to process orders within the estimated period communicated to the customer. However, this period may vary due to operational circumstances, product availability or logistics situations reasonably beyond our control.

Once the order has been processed and shipped, the estimated transport time corresponding to the customer's destination will begin to apply.

🌍 2. ESTIMATED DELIVERY TIMES

The following timeframes are estimates and begin once the order has been shipped.

🇺🇸 United States

5–10 business days

During exceptional periods of high demand, logistics congestion or other circumstances affecting transport networks, delivery time may be longer.

🌎 International shipping

7–15 business days

These times may vary depending on the destination country, customs processes and the carrier responsible for delivery.

🇦🇷🇧🇷🇨🇱🇨🇴🇵🇪🇺🇾 South America

15–30 business days

Delivery times may require additional periods due to distances, customs processes and international logistics operations.

⚠️ IMPORTANT INFORMATION ABOUT DELIVERY TIMES

The times provided by ZENIN are estimates only and do not constitute a guarantee of delivery on a specific date, unless expressly stated otherwise.

Actual times may vary due to circumstances relating to carriers, customs and other logistics factors.

If you need a product by a specific date, we recommend purchasing sufficiently in advance.

🚧 3. POSSIBLE DELAYS

Although we make reasonable efforts to meet the estimated timeframes, delays may occur due to factors such as:

  • High demand.
  • Holiday seasons.
  • Customs processes and inspections.
  • Courier company delays.
  • Weather conditions.
  • Logistics incidents.
  • Flight or international transport delays.
  • Disruptions in distribution networks.
  • Force majeure circumstances.
  • Other factors beyond ZENIN's reasonable control.

Delays caused by these circumstances do not automatically mean that an order is lost or that there has been a breach by ZENIN.

Orders with prolonged delays may be assessed in accordance with the conditions set out in our Returns and Refunds Policy.

🌍 4. INTERNATIONAL SHIPPING

ZENIN may ship to different countries and regions.

Delivery times and conditions may vary significantly depending on:

  • 📍 Destination country and region.
  • ✈️ Availability of flights and international transport.
  • 🛃 Customs processes.
  • 📦 Assigned carrier.
  • 🚚 Local distribution capacity.
  • 🌦️ Weather conditions.
  • 🎄 Holiday seasons and high-demand periods.

The dates and times communicated are estimates and do not represent a guaranteed delivery date, unless expressly stated otherwise.

🛃 5. CUSTOMS, TAXES AND IMPORT CHARGES

International orders may be subject to:

  • Taxes.
  • Duties.
  • Import charges.
  • Customs fees.
  • Other charges established by the authorities of the destination country.

Unless expressly stated otherwise during checkout, these charges will be the customer's responsibility.

ZENIN does not control the decisions, inspections or processing times of customs authorities.

Delays arising from customs procedures do not automatically constitute a loss of the order.

📍 6. CUSTOMER RESPONSIBILITY

The customer is responsible for providing correct and complete information when placing their order.

This includes, where applicable:

  • Full name.
  • Correct and complete address.
  • Correct postal code.
  • Valid phone number.
  • Valid email address.

The customer is also responsible for reasonably monitoring updates relating to delivery.

If a carrier requires additional information, contact with the recipient or instructions necessary to complete the delivery, it will be the customer's responsibility to provide that information within a reasonable timeframe.

ZENIN will not be responsible for delivery problems caused directly by incorrect information provided by the customer or by a lack of cooperation reasonably necessary to complete the delivery.

🏤 7. PACKAGES AT PICKUP POINTS

In certain situations, a carrier may leave a package at:

  • A post office.
  • A pickup point.
  • A distribution center.
  • Another location authorized by the carrier.

When this occurs, it will be the customer's responsibility to collect the package within the period established by the carrier.

If the order is returned, abandoned or cannot be delivered because the customer did not collect the package within the established period, the case will be subject to our Returns and Refunds Policy.

📲 8. ORDER TRACKING

When available, ZENIN will provide tracking information so the customer can monitor the status of their order.

We recommend that customers periodically check shipment updates and remain attentive to possible communications relating to delivery.

Tracking information may take some time to update after:

  • The order has been processed.
  • The package has been handed over to the logistics operator.
  • The shipment is in transit between different operators or countries.

The temporary absence of an update does not necessarily mean that an order is lost.

✈️ 9. DELAYED, IN-TRANSIT OR ORDERS WITHOUT UPDATES

International shipments may experience prolonged periods without updates due to:

  • Customs processes.
  • Cargo consolidation or transfer.
  • Waiting for flights.
  • Transport between countries.
  • Processing at logistics centers.
  • Transfers between transport companies.

These situations do not necessarily mean that an order is lost.

When an order shows a significant delay or remains without relevant updates, ZENIN may help investigate the situation.

The conditions applicable to delayed, undelivered or presumed lost orders will be governed by our Returns and Refunds Policy and by our 90-Day Warranty, where applicable.

🛡️ 10. SHIPPING PROTECTION

ZENIN may offer an additional Shipping Protection option during checkout.

This protection is designed to provide additional coverage against certain incidents that may occur during the logistics process.

Depending on the verified circumstances and the applicable conditions, Shipping Protection may cover situations such as:

  • 📦 Confirmed loss or misplacement during transport.
  • 🚢 Incidents occurring during certain logistics transfer stages.
  • ✈️ Incidents relating to international transport.
  • 🔒 Certain situations of theft or loss during covered stages of the shipping process.

When a covered incident is confirmed, ZENIN may offer a solution in accordance with the applicable conditions, including a replacement of the item or a refund of the affected items, depending on the circumstances of the case.

Shipping Protection does not automatically cover situations caused by:

  • An incorrect address provided by the customer.
  • Incorrect contact information.
  • Lack of cooperation necessary to complete the delivery.
  • Orders not collected within the established period.
  • Unjustified refusal of delivery.

The specific conditions applicable to Shipping Protection must be consistent with the information presented to the customer at the time of purchasing that protection.

❌ 11. DELIVERY PROBLEMS CAUSED BY THE CUSTOMER

ZENIN will not be responsible for delivery problems caused directly by:

  • Incorrect information provided by the customer.
  • An incomplete or incorrect address.
  • Failure to respond to communications reasonably necessary to complete the delivery.
  • Lack of cooperation with necessary carrier requirements.
  • Failure to collect a package within the established period.
  • Unjustified refusal of delivery.

In these cases, return or refund requests will be subject to the conditions set out in our Returns and Refunds Policy and to the mandatory rights that may apply under applicable law.

📝 12. MODIFICATIONS TO THIS POLICY

ZENIN may update this Shipping Policy from time to time to reflect changes in our processes, services or legal requirements.

Modifications will be published on this page and the “Last updated” date will be amended accordingly.

Where required by applicable law, we may provide additional notice of significant changes.

📩 13. CONTACT

If you have questions relating to the processing, shipping, tracking or delivery of your order, you may contact ZENIN through our official customer support channels:

📧 Email: Zenin@veliira.com

💜 ZENIN — Thank you for being part of our Clan.