Privacy policy

💜 PRIVACY POLICY — ZENIN

Last updated: 09/11/2026

At ZENIN, we respect the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, share, store and protect personal information when you use our website, make a purchase or interact with our services.

We recommend reading this Privacy Policy carefully before using our services.

📋 1. INFORMATION WE COLLECT

ZENIN may collect personal information necessary to operate our store, process orders and provide our services.

👤 Information provided by the user

Depending on how you interact with ZENIN, we may collect information such as:

  • First and last name.
  • Shipping address.
  • Billing address.
  • Email address.
  • Phone number.
  • Information relating to the orders placed.
  • Information provided during communications with our customer support team.

💻 Information collected automatically

When you visit our website, we may also collect certain technical and usage information, such as:

  • IP address.
  • Device type.
  • Operating system.
  • Browser used.
  • Information about your interaction with our website.
  • Pages visited and certain actions taken within the site.
  • Cookies and similar technologies.

The information collected may vary depending on the device, browser, services used and user settings.

🛒 2. HOW WE USE YOUR INFORMATION

ZENIN may use the information collected to:

  • Process and manage orders.
  • Confirm payments and transactions where applicable.
  • Send order confirmations and updates.
  • Arrange the shipping and delivery of products.
  • Communicate with customers when necessary.
  • Provide customer support.
  • Resolve problems, claims or disputes.
  • Prevent fraud, suspicious activity or misuse of our services.
  • Protect the security of our store, customers and operations.
  • Improve our website, products and shopping experience.
  • Analyze the operation and performance of our services.
  • Comply with legal, tax and regulatory obligations.
  • Send promotional or marketing communications where a legal basis or applicable consent exists.

📦 3. INFORMATION SHARED WITH THIRD PARTIES

ZENIN does not sell or rent its customers' personal information.

However, we may share personal information with external providers where reasonably necessary to operate our store and provide our services.

This may include:

  • Transport and logistics companies.
  • Postal services.
  • Payment processing providers.
  • Technology platforms used to operate our website and store.
  • Hosting, analytics and security providers.
  • Marketing and communication providers, where applicable.
  • Professional advisors where necessary.
  • Government, regulatory or legal authorities where there is a legal obligation or a valid request.

We seek to share only the information necessary for the corresponding functions.

We may also share information where reasonably necessary to protect our rights, prevent fraud, investigate suspicious activity or protect the security of ZENIN, our customers or third parties.

💳 4. PAYMENT INFORMATION AND FINANCIAL SECURITY

The security of our customers' financial information is important to ZENIN.

🔒 ZENIN does not ask its customers to provide confidential financial information by email, direct message, social media or customer support, such as:

  • Full card number.
  • CVV or security code.
  • Banking passwords.
  • Verification codes sent by banking institutions.
  • Bank account login credentials.

⚠️ ZENIN should never request this information through unauthorized channels.

Payments may be processed through external payment providers, such as PayPal or other methods available during checkout.

Financial information is processed by the corresponding payment providers in accordance with their own systems and security policies. ZENIN does not intentionally store full credit or debit card data when such data is processed directly by external providers.

If anyone contacts you impersonating ZENIN and requests passwords, banking codes, verification codes or confidential financial information, do not provide that information and contact our official channels.

🍪 5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to enable certain functions and improve the user experience.

These technologies may be used to:

  • Remember certain preferences.
  • Keep items in the shopping cart.
  • Support the operation of our website.
  • Analyze site traffic and performance.
  • Improve our products and services.
  • Understand how users interact with our store.
  • Personalize content or advertising where applicable and permitted by applicable law.

Depending on your location and applicable law, we may request consent before using certain non-essential cookies or technologies.

Users may change certain cookie preferences through their browser settings or the tools available on our website.

Please note that disabling certain cookies may affect the operation of some features of our store.

📧 6. MARKETING COMMUNICATIONS

ZENIN may send promotional communications relating to:

  • New products.
  • Special launches.
  • Limited editions.
  • Offers and promotions.
  • News relating to ZENIN.

Where required by applicable law, we will send marketing communications only with the corresponding consent or other applicable legal basis.

Users may unsubscribe from promotional communications at any time using the unsubscribe option included in the emails received.

Unsubscribing from promotional communications will not prevent ZENIN from sending necessary communications relating to:

  • Orders.
  • Payments.
  • Deliveries.
  • Security.
  • Customer support.
  • Important changes relating to our services.

🔒 7. INFORMATION SECURITY

ZENIN implements reasonable measures to protect personal information against unauthorized access, loss, alteration, disclosure or misuse.

However, no system for transmitting or storing information over the Internet can guarantee absolute security.

Although we work to protect our users' information, we cannot guarantee that any system is completely free of risk.

We recommend that users protect their own accounts, devices and login credentials where applicable.

🗂️ 8. DATA RETENTION

ZENIN will retain personal information for as long as reasonably necessary to:

  • Process and fulfill orders.
  • Provide customer support.
  • Resolve disputes or claims.
  • Prevent fraud.
  • Comply with legal, tax or accounting obligations.
  • Enforce our agreements and policies.

When it is no longer necessary to retain certain information, we may delete it, anonymize it or store it securely in accordance with applicable legal obligations.

🌍 9. INTERNATIONAL DATA TRANSFERS

ZENIN offers products and services to international customers.

As a result, personal information may be processed or transferred to technology providers, logistics companies, payment services or other providers located in countries other than the user's country of residence.

Where applicable, ZENIN will take reasonable measures to carry out these transfers in accordance with applicable law and using appropriate mechanisms or safeguards where required.

👤 10. YOUR RIGHTS REGARDING YOUR INFORMATION

Depending on your country, state or region of residence and on applicable law, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to certain personal information.
  • Requesting correction of incorrect or incomplete information.
  • Requesting deletion of certain information.
  • Requesting restrictions on certain processing.
  • Objecting to certain uses of your information.
  • Withdrawing consent where processing is based on consent.
  • Requesting information about certain uses or disclosures of data.

To exercise a right relating to your personal information, you may contact ZENIN using the contact details provided at the end of this policy.

We may request reasonable information to verify the identity of the requester before processing certain requests.

Some rights may be subject to exceptions or limitations established by applicable law.

👶 11. CHILDREN'S PRIVACY

ZENIN is not intentionally directed at children under 13, and we do not intentionally collect personal information from children under 13 without verifiable authorization from a parent or legal guardian where such authorization is required by applicable law.

If we discover that we have improperly collected personal information from a minor, we will take reasonable steps to delete that information in accordance with applicable law.

Parents or guardians who believe that a minor has provided personal information to ZENIN may contact us using our official customer support channels.

🔗 12. LINKS TO EXTERNAL WEBSITES

Our website may contain links to platforms or websites operated by third parties.

ZENIN does not control the privacy, security or content practices of such external websites.

We recommend reviewing the corresponding privacy policies before providing personal information to third parties.

📝 13. CHANGES TO THIS PRIVACY POLICY

ZENIN may update this Privacy Policy from time to time to reflect changes in our services, processes, practices or legal requirements.

Any update will be published on this page and the “Last updated” date will be amended accordingly.

Where required by applicable law, we may provide additional notice of significant changes.

We recommend reviewing this Policy periodically.

📩 14. CONTACT

If you have questions, concerns or requests relating to this Privacy Policy or to the processing of your personal information, you may contact ZENIN through our official customer support channels:

📧 Email: Zenin@veliira.com

You may also consult our Contact Policy for additional information on how to reach our team.

💜 ZENIN — Thank you for being part of our Clan.