🛡️ 90-DAY WARRANTY — ZENIN

Effective date: 09/12/2026
Last updated: 09/12/2026

The 90-Day Warranty is the standard coverage ZENIN applies to every order at no additional cost. It begins on the day the purchase is completed and remains valid for 90 calendar days.

This warranty should be read together with our Returns and Refunds Policy, our Shipping Policy and our Terms of Service.

✅ WHAT IT COVERS

1. Damaged, defective or incorrect product

If the product arrives damaged, has a manufacturing defect or does not match what was ordered, ZENIN will replace the affected item.

2. Order lost or stolen during transport

If the order does not reach its destination due to a logistics incident, ZENIN will open an investigation with the carrier and offer a resolution once the loss is confirmed.

❌ WHAT IT DOES NOT COVER

This warranty does not apply when the incident originates from causes attributable to the customer, including:

• Incorrect, incomplete or outdated delivery address.
• Incorrect or unavailable contact details.
• Failure to respond to communications from the carrier.
• Not receiving the package at the address provided.
• Not collecting the package at the post office or pickup point within the period established by the carrier.
• Unjustified refusal of delivery.
• Non-payment of taxes, duties or import charges required by local authorities.

In these cases ZENIN will not be responsible for the order, for reshipping or for any associated costs.

Also not covered:

• Damage caused by misuse, impacts, drops or handling after delivery.
• Normal wear and tear from use.
• Modifications, repairs or alterations carried out by the customer or by third parties.
• Change of mind or buyer's remorse.

⏱️ CLAIM DEADLINES

• Damaged, defective or incorrect product: 4 calendar days from receipt of the order.
• Order not received: at any time within the 90 days the warranty is in force.

All claims must be submitted within the 90-day period counted from the date of purchase.

📸 HOW TO CLAIM

Write to us at Zenin@veliira.com including:

• Order number.
• Email address used during the purchase.
• A clear description of the problem.
• Photographs of the product and of the outer packaging as received, when the claim is for damage.

ZENIN may request additional evidence and may reject claims where the evidence is insufficient, inconsistent, or where there are reasonable indications of handling after delivery.

⚡ DIFFERENCE FROM SHIPPING PROTECTION

Shipping Protection is an optional service added during checkout. It does not replace this warranty and is not a requirement to file a claim: it improves the priority and flexibility of the process.

📦 RESOLUTION

When a claim is approved, ZENIN will offer the resolution appropriate to the case, which may consist of a replacement of the affected item or, where replacement is not possible, a refund.

For orders without Shipping Protection, the investigation process will remain open for a maximum of 90 days counted from the date of purchase. Once that period has passed without the investigation confirming the loss, ZENIN will not keep the case open.

For orders with Shipping Protection, handling begins immediately and the period may be extended when the circumstances of the case require it.

⚖️ MANDATORY CONSUMER RIGHTS

Nothing in this warranty limits or excludes the mandatory rights that the law of the customer's country of residence may grant them. Where there is a difference between this warranty and an applicable mandatory right, that right will prevail to the extent required by law.

📩 CONTACT

📧 Zenin@veliira.com

💜 ZENIN — Thank you for being part of our Clan.